Please read before ordering
Returns & refunds.
Our handmade accessories are final sale once shipped.
No returns after shipment
Because our pieces are handmade accessories, we do not accept returns, exchanges, or change-of-mind refunds after an order has shipped. Please review product photos, descriptions, colors, quantities, and pricing carefully before confirming your purchase. Minor variations may occur in handmade items.
Damaged or incorrect items
If an item arrives damaged, defective, or different from what you ordered, use our contact form as soon as you notice the issue. Include your order reference, the item involved, a description of the problem, and photos if available. We will review the situation and offer an appropriate remedy, which may include a replacement or refund, as required by law.
Missing or undelivered orders
If your parcel does not arrive or appears lost in transit, contact us with your order details. We will review tracking and investigate with the carrier. This final-sale policy does not override your legal rights for merchandise that was not supplied.
Order cancellation before shipment
To request a cancellation, contact us promptly before the package ships. We will confirm whether it can be stopped based on fulfillment status. Once shipped, an order cannot be canceled for a change of mind. If we cannot ship within our stated time, you may choose to accept a delay or cancel the unshipped order for a prompt full refund under applicable law.
Approved refunds
When a refund is due or approved, it will normally be issued to the original payment method. The payment provider or bank controls when the funds appear. Do not send items back unless our team specifically instructs you to do so.
Your legal rights
Nothing in this policy limits rights or remedies that cannot be waived under applicable consumer protection laws, including rights for items that are not delivered, are defective, or are not as described.